How to deal with business during the slow season – for new repair shop owners.
Sometimes I go out and read questions that other people are asking about our business online. Sometimes, I’ll even answer them. I felt this deserved its own blog entry. The question was posted on the...
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One of the reasons Yelp! sucks
A large reason Yelp! sucks, IMO, is that people are often rating products or services from an ignorant point of view. Take this example below. A Yelper’s opinion of a reputable repair shop upon...
View ArticleApple raiding small shops that do repairs. Attention: WE HAVE THE RIGHT TO...
I would highly suggest anyone reading this seriously consider writing their local politican to tell them how fucked up it is that Apple is using federal law enforcement as their personal mafia. If...
View ArticleScared of insurance? Never!
I posted this to eTech Parts’ facebook page a while back. Editing it slightly for the blog. People think that insurance is competition for independent repair shops. Some customers will discuss how they...
View ArticleThe myth of finding time – you MAKE time for your small business.
The post The myth of finding time – you MAKE time for your small business. appeared first on Macbook Repair in NYC | 347-552-2258.
View ArticleOur policy on breaking the phone a 2nd time.
Outside the 1% of the cases where there is some legitimate nonsense involved, we’re not replacing a screen again for free if you crack it. Explanation below. Anyone who has been in this business...
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Why cheap ASUS Nexus tablets suck.
I have a Nexus 7 tablet. I bought this thing for about $200 after coupon codes, and I got exactly what I expected when I spent $200 to get a Tegra 3, 720p display, & 32 GB of storage; a buggy pile...
View ArticleiMac repair – we do that.
The most often asked questions as someone walks in here are usually a) “Are you only mac?” b) “Do you just do laptops?” The answer to both is a resounding NO! iMacs may not be portable, but they are...
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What success is – what success isn’t.
I feel like buying 500 screens from techrepairparts.com , copying their warranty stamp, and putting their stamp onto every lcd in my defects pile and sending it back to them after a nice chargeback....
View ArticleGlass? LCD? What do you mean, it’s all just a screen to me…
You’ll often hear us ask you which is broken – the glass, the LCD, or both. For iPad, iPhones, Macbooks.. let me explain how this works. On the iPad and iPhone. The iPad has a glass touchscreen that...
View ArticleASUS can suck it
I’m going to start copying and pasting generic shit to every customer who emails me just like ASUS. RicardoHello Louis Rossmann, thank you for contacting ASUS support. Please give me a few moments to...
View ArticleWhat’s in a warranty? And what should you expect when you service an old...
I’ve put a fair amount of brain-time into replying to this thread on macrumors. I feel like it’s worth tossing on the site. Several arguments are going on here, from whether it is ethical to have a...
View ArticleiPhone & iPad parts – what matters, and where we source it from.
Today, we’re doing something unorthodox. Most businesses in this industry refuse to give away information. We’ll be doing just that – I’m going to tell you Who we purchase iPhone/iPad/iPod replacement...
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Adhesives separate the failures from the professionals.
Adhesives make the tech. If you repair Apple products, adhesives are everything. Adhesives separate the people who have no clue from the people who do the job properly. Apple products are held...
View ArticleHow supplier relations work. Success & failure is based on how you source...
Good supplier relations help create success. Early on, I wasn’t working with a lot of money, nor with a known reputation. Sure, I had a reputation from repairing studio gear, but that doesn’t...
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How to craft a warranty policy that suits your business.
Let’s look at why having a clear warranty policy is important. Click here for a review of a good local business. Prior to reading this, to put it in proper context, I would suggest you check out this...
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Retina Macbook Pro Repair – we’re ready for it!
The Retina Macbook Pro is not a simple machine to repair. The Retina Macbook Pro is touted as being an unrepairable laptop. We don’t think it’s unrepairable, but it certainly is a pain in the ass!...
View ArticleWishful thinking, selective hearing, and taking responsibility for the...
Basic communicating seems easy in principle, but is difficult in practice. Today I’d like to talk about selective hearing and wishful thinking, as these two elements get many repair shops in trouble....
View ArticleThe new Lenovo Thinkpad’s terrible one-button trackpad & keyboard layout....
I love the thinkpad. It’s no secret. Everyday customers ask me what they can do to not wind up here again, and everyday my answer is the same – buy a Thinkpad! These laptops are a joy to use. From...
View Article“There’s nothing college can teach you that you can’t learn yourself, if you...
There’s nothing college can teach you that you can’t learn yourself if you really want to learn it.” My boss, Roy Hendrickson, told me that, at Avatar Studios when I was 17. These words inspired me...
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